FAQ

What are your products made with?

We use 100% soy wax, cotton or wood wicks, and premium phthalate free fragrance oils for an eco-friendly burn and the best scent throw. We’re also toxin free, paraben free, mutagen free, and carcinogen- ree - because just ewww. We do not add any dyes, additives, or preservatives to our candles.

What is in your fragrance?

We work with a leading fragrance house to develop our fragrance oils, which include natural essential oils, naturally-harvested fragrances, and safe synthetic ingredients.  All of our fragrance oils are paraben and phthalate free and adhere to strict international safety standards and testing procedures established by the International Fragrance Association (IFRA ) and are also Prop-65 compliant.

What is the best way to burn a candle?

It is so important to burn candles safely. See tips below.

• Trim it like you twerk it. Trim the wick to ¼” before lighting every time!  This makes all the difference in the longevity and clean burning of your candle. A long wick burns much too hot and will both use up the candle more quickly and create soot.  Grab a wick trimmer or use nail clippers to get a close cut!

• Burn baby burn. But only for up to 3-4 hours at a time.  It’s very important that the first time you use the candle to burn it long enough for the melted wax to reach the edges of the container.  This prevents the wax from building up and possibly tunneling during future use. If the flame seems high or the container is too hot in the midst of burning, simply extinguish the flame, let it cool down, trim the wick and restart!

• Don’t go chasing waterfalls. Stay close by!  Never leave a candle burning unattended or within reach of pets, small children, or near drafts.

Do you offer custom candles?

Yes! We do have a custom candle program for orders over 8 cases (96 units) where you can customize the label, candle name, etc. Email Lori@sillysaid.com to discuss.

Can I include a gift note?

Absolutely! We have a gift note section in our cart checkout. It will automatically print on the packing slip (which always excludes the price, so don’t worry about that!).  If you need to edit your order to include a gift note, please reach out to Lori@sillysaid.com, however if your order has already shipped we will be unable to edit the gift note.

I forgot to use my discount code, can I update it?

Of course, we’ve all done that before.  Just send an email Lori@sillysaid.com and we will happily apply that for you.

Can I update the shipping address?

We will always do our best to make a change if needed. Please double check the shipping address when you receive your confirmation email. If you need to make a change, please reach out to Lori@sillysaid.com with your order number and correct shipping address. We will always do our best to make corrections, however if your order has already shipped to the incorrect address, we will be unable to change the address. So sorry! 

How can I change the billing address?

We are unable to change the billing address for security and privacy reasons. However, if your order went through successfully then there is no need to change it.

I made a mistake, I need to cancel. Is that possible?

Mistakes happen. No worries. We can change or cancel your order as long as it has not already shipped, however please be aware we often ship orders out the same day so a change/cancellation is not always possible.

Do you accept returns or exchanges?

Due to the nature of our products, at this time we do not offer refunds. However, we will always provide a replacement should your item get damaged in transit. The process is easy peasy!  Please email a photo of the damaged product within 5 business days of receiving your order to Lori@sillysaid.com. We will send a replacement within 2-3 business days.

I love your candles, and want to buy them all. Do you offer bulk discounts?

For bulk discounts, please contact Lori@sillysaid.com.

Where do your orders ship from?

The super fun city of Boston, MA (well really 13 miles north of Boston, but Boston is way more fun).

How long does it take to process and ship your orders?

Orders are shipped out in 2-3 business days. During the holiday season, processing times will increase. All tracking numbers will be included in the shipping confirmation email you receive at the time of the package being shipped out. While we wish we could, we cannot control delivery once it is in the hands of the carrier. Most US orders are delivered within 1-5 business days (post processing), depending on the final destination.

What carrier do you use?

We use both USPS and Fedex.

My tracking isn’t updating, what should I do?

Due to the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. It may take up to 3-5 days for tracking to be available, and we unfortunately do not have any additional information other than the information provided in the tracking number. Please reach out directly to the carrier if you are having an issue with your tracking information. We unfortunately cannot do anything to expedite this and cannot guarantee a timely delivery.  ​​If your shipment is still showing no movement one week after the last known scan date, please reach out to Lori@sillysaid.com with your order number and we will get a new shipment out to you.

Do you ship internationally?

At this time we only ship to the USA.

My package arrived broken, can you help?

Oh no! We are so sorry. We will always provide a replacement should your item get damaged in transit. The process is easy peasy!  Please email a photo of the damaged product within 5 business days of receiving your order to Lori@sillysaid.com. We will send a replacement within 2-3 business days.